Pride Auto Care,
I wanted to write to let you know about the great service I received this week at your Parker location. I brought my 2005 Chevy Tahoe in because the dreaded “Service 4WD” light came on and it was acting up. I was told by Darrel Pridemore that he could fix the problem at a lower cost by replacing a part inside the “Encoder Motor”. He told me that usually the dealership will replace the entire motor but it is much more expensive to do that. I was initially very happy to hear that it could be fixed a cheaper way. As we all know, when something breaks on your car the first thing you do is worry about “How much is this going to cost me?” Anyways, I had the repairs done and picked up my car no problem.
The very next day the dreaded “Service 4WD” light came back on and my Tahoe began to malfunction again. I took it back to Pride Auto and was told that they would check it out again. As I waited for the call from “Tony” the Service Manager I couldn’t help but worry that I was about to be told that I was going to have to replace the entire “Encoder Motor” and I knew that this was a more expensive fix. When I got the call from “Tony” I could not believe what he told me. “Tony” told me that I did indeed need to replace the entire encoder motor, but what he said next surprised me the most. He told me that it should have been fixed this way the first time and that since they did not fix it right the first time there would be no additional charge to me. Pride Auto Care would fix the problem (replacing the encoder motor) and I would be on my way with NO ADDITIONAL CHARGE.
I have to tell you that I have never had this experience at a car repair shop before. I was very impressed that when a mistake was made they not only admitted they made a mistake, but they made it right at no cost to me.
Thank you for helping me find my “Neighborhood Mechanic”. I will recommend Pride Auto Care to everyone I know.
Jason B – Parker CO Store
“Note from Al – the BIG bro. – These letters make me proud of my brothers and our amazing service managers and glad we do what we do for a living.