Customer Reviews

Wish I’d found them sooner instead of going to places like Service Street. Pride Auto is honest, does good work and has better prices! Joel was so helpful!

Response to owner-I did have a positive experience, though. Nothing in life is perfect but what matters is you took my concern seriously, reached out to me, listened to me, had a sense of accountability and care and that’s what matters. Things will happen but how people deal with it is what’s important. My apologies for not allowing you the chance initially and reacting. I should have called you! Nowadays, most places are very unwilling to hear customers out and when they do they don’t usually care. But I appreciate that there are still businesses like yours who are not corporate thieves with AI responses. I received a call from the manager Bobby who was concerned about my review. He has offered to replace my bearings and profusely apologized. I have used the car for Uber and put a lot of miles on it as he explained things can change. I never change my reviews but I will say stress has done a lot lately and I stand by saying that these are genuinely caring and trustworthy people. I wish I had spoken to them prior to updating my review but I let financial stress overcome me. I’m glad they reached out to me. He also insisted to do the bearings because he wants to help me knowing I went through the fire tragedy . I can’t undo what’s done but my original gut feeling about this place being amazing was right. Update: while I still think the fact they’ll check your car out for problems same day is great, I’m so disappointed that I paid to have a pre-inspection while under the warranty as well as took my car in the other day after hearing a very loud droning noise and told I just needed to change my tires. I explained I thought it was the bearing but was told it’s just starting to make noise. I asked if he was sure and he said yes he uses special equipment. He said he’ll replace it “if I want”, though. He said he didn’t hear anything but road noise. I explained the noise just had started he said it’s a high mileage car it’ll do that. Few days later, noise is still happening another shop tells me both bearings in the back are shot. Front cv support bearing also needs replacing. $3,000 job that could have been handled while under warranty had it been noted on the pre-inspection. I recently lost everything in a fire with no personal insurance and am very short on money and this is upsetting knowing it could have been found during inspection but now I’m out of the warranty frame and stuck with a $3,000 bill! I really wish they would have taken me more seriously. I trusted them! I called ahead the other day about pricing and wow!- They were VERY reasonable and the price didn’t change when I got there. I did a walk in on a Saturday morning and these guys are SO nice and SO helpful! It’s like they appreciate you being there! It’s very clean and cozy too. They don’t try to push you or sell you anything and the service I had was not an expensive one so they could have really tried to charge me up, but instead, both men there were instead trying to help me figure out what I should do with the car I just got since it’s in the return time frame and said if I did get another car, to come back AND WAIT FOR IT————They will check it out at no cost! I’ve never seen a place like this! Clean, thorough, nice, caring, not pushy and super fast! They gave me print outs and reviewed and explained everything to me and didn’t lie and tell me things were emergencies or my car will die if I don’t spend thousands of dollars like just about every other car mechanic in the planet has done to me lol! Thank you guys! I would literally send my own son to you and found out today when I suggested your place he actually was there a few months back and raved to his wife about you all!!! A+ attitudes, quality, prices, cleanliness and service!

These guys really took care of me Needed my A/C charged they got it done for me i had an appointment at another place and they blew me off not gonna mention any names (BRAKES PLUS) THANKS TO THE GUYS AY PRIDE AUTO CARE THEY REALLY TOOK CARE OF ME THANK YOU GUYS 😊

Excellent service! Bobby diagnosed my cars issues and had it fixed within a few days! The crew at Pride is unmatched in their mechanical ability, and their customer service is above and beyond other places. I had constant updates on what they were doing and could contact them whenever needed. On top of all of that, they have premier origination and their system is very quick and efficient. Have them fix your car!

Parker Pride Auto has the most amazing staff. They're honest, generous, and work hard to see that you are cared for in a timely fashion. I had a time-sensitive situation on my hands, and they got me in and out in a half hour. My windshield wipers would not stop moving, and they diagnosed it, order the parts, and I came back the next day for installation. I was in and out of there like I said in a half hour. I was told by other locations that this could potentially be a costly repair and that I would need to leave my car for several days. Pride Auto, however, diagnostic it right away while I waited for 15 minutes. I'm a mom of four, and I just don't have time to be without a car. I am so grateful for the staff, their attentiveness, and the respect they showed me. I am tremendously pleased with them, and I will be coming back for all my service needs.

Highly recommend! Very friendly and professional. I will be back for future truck repairs on both my personal and business fleet vehicles.

Everyone here is an absolute professional the prices are fair and the customer service is unmatched. Love it!

UPDATE: Pride Auto REACHED OUT AND CORRECTED THIS ISSUE. Was very impressed with the follow up and looking forward to giving them another chance. Went for brakes...said it would take a couple of hours. They offered a "Lyft" ride, I declined and said I would wait, they offered again stating it was no cost to me. When I went to oay they charged me $56 for my Lift rides. I complained and stated that I wasn't going to pay... you know how that goes when they have your car.. wouldn't use them again and would say to others beware...

I went to Pride back in November of 2024 because my Jeep was leaking fluids. It turned out to be from the front suspension (both sides) and a motor mount. They took me in and diagnosed my issues very quickly on a Friday afternoon. When I asked how long it would take, they told me it'd take till mid-day Saturday and they kept to their time. In the end, the job was done quickly, professionally and I appreciated 2 mechanics working on it to get it done on time. It most likely wasn't the cheapest option but I'd pay up for honesty, transparency and speed. Thank you and glad there's some place to go where your needs are addressed!

Great service, Josh was awesome and they took the vehicle right in. Other times repairs have been on time and when they say it will be done. Definitely recommend them!

These guys are very upfront, clear, and honest. They turned around my jeep in no time, and she’s running great! Throughout the whole process they kept me updated and sent pictures of everything they found, in order of priority. I will 100% be back, honest mechanics are rare and the team at Pride Auto Care in Parker are IT!!!

Very friendly and did a great job

Great people, very efficient

I brought my Jeep in at 4 for a last minute oil change, was done at 4:30. Bobby and the guys knocked it. They'll shoot you straight and wont waste your time. They gave me a price that was only slightly more than if i did it myself, and i was able to spend time with my family instead of working in my car. These guys rock! I will be taking my jeep to them from now on. 138!

The team was amazing! I went in for a pre purchase inspection for a vehicle I was looking to get. They actually showed me under the vehicle, fluids, windows, etc. it was nice to get a hands on experience and see the car for myself instead of them just saying it’s a great car or no it has issues. Definitely will be my go to from now on for service as well!

The customer service here was absolutely amazing. I was a walk in for brakes at 4pm, they close at 5. They were willing to stay late to help me out. They offered coffee, cookies, and turned on the fireplace. Where else do you get that kind of service.

Ended up with defective brakes pads and Pride was able to get new pads and get them installed at 4 pm on a Saturday so that I could drive home safely. Super friendly staff. Highly recommend

I brought my Jeep in at 4 for a last minute oil change, was done at 4:30. Bobby and the guys knocked it. They'll shoot you straight and wont waste your time. They gave me a price that was only slightly more than if i did it myself, and i was able to spend time with my family instead of working in my car. These guys rock! I will be taking my jeep to them from now on. 138!

Everyone was so kind and patient and very informative and helpful in dealing with our problem! Thank you!

Great Customer Service!